Effective Date: January 28, 2022
We collect and receive information through the Services in two ways: (1) when you voluntarily provide information to us, such as when you submit a contact form on our Websites, subscribe to the Surgenly platform, or create an account; and (2) when we collect information automatically about your use of the Services, such as through cookies. These methods are described in more detail below.
You Choose to Provide
You may choose to provide certain information to us when you use the Services. The information we collect through this method will vary depending on the Services you are using, and how you access those Services. The following are examples of situations in which you may provide information to us through the Services.
you provide through the Websites
When you visit our Websites, we may collect information about you when you complete contact forms, sign up for newsletters or other communications, complete questionnaires or surveys, subscribe to the Surgenly Platform, or create an account to use the Surgenly Platform. This information may include:
contact information including your email address, telephone number, and address;
professional information, including the name of your practice or employer, your title, your national provider identifier (NPI), and other information about your practice;
transaction information, such as your billing information and transaction history;
payment information, such as payment card numbers, expiration dates, and security codes, which are provided directly to our third-party payment processor, Stripe; and
any other information you submit, such as through comments or questions that you submit through the Websites.
you provide through the Surgenly Platform
When you use the Surgenly Platform, we may collect various types of information, including:
if you are a healthcare provider, account credentials including your email address and password, information about your practice, and information that you communicate to your patients through the Surgenly Platform; and
if you are a patient, access credentials that your healthcare provider makes available to you to access the Surgenly Platform, information that your healthcare provider provides to us about you (which may include information about your health or medical care), and information that you communicate to your healthcare provider through the Surgenly Platform, such as responses to patient satisfaction surveys.
We Collect Automatically
In addition to the information that you provide to us, we collect some information automatically when you use the Services through technologies such as cookies, log files, and web beacons. The types of information that we automatically collect may include:
Technical information about your computer, device, hardware, or software you use to access the Internet or our Services, such as IP address or other transactional or identifier information for your device (such as device make and model, information about device operating systems and browsers, or other device or system related specifications);
Usage information and statistics about your interaction with the Services which may include the URLs of the Services that you have visited, URLs of referring and exiting pages, page views, time spent on a page, number of clicks, the application you used, how long you used the application and when, and other usage statistics;
Information that facilitates a safer and more personalized experience, such as user identification information, saved preferences, and device identifiers or usage information for authentication and fraud prevention purposes; and
Information about your approximate location, which we may derive from device information such as IP address.
We may use the information we collect or receive for the following purposes:
operating, developing, and improving the Services;
administering subscriptions to the Surgenly Platform and performing our obligations under our agreements with subscribers;
responding to questions and communications, or obtaining your feedback about our Services;
analyzing usage trends and patterns and measuring the effectiveness of the Services and its features;
complying with legal or regulatory requirements, judicial process, and our company policies (including due diligence and contracting activities);
evaluating or conducting a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, including as part of bankruptcy, liquidation, or similar proceeding; and
for any other purpose that you may authorize or direct at the time we collect your information.
To accomplish the purposes set out above, we may share your information with third parties that may include:
your healthcare provider, if you are a patient using the Surgenly Platform;
service providers that perform services on our behalf and under our direction;
other third parties as necessary to (a) protect or defend our interests and the legal rights or property; (b) protect the rights, interest and safety and security of the Sites, our organization, or members of the public; (c) protect against fraud, and (d) investigate and prosecute users who engage in behavior that is illegal or harmful to others or to others’ property;
a buyer or other successor or organization in the event of an actual or potential merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, including as part of bankruptcy, liquidation, or similar proceeding; and
with such other parties, or for such other purposes, as you may authorize or direct when we collect the information.
We also collect information about your use of the Services through tracking technologies such as cookies and web beacons. A "cookie" is a unique numeric code that is transferred to your computer to track your interests and preferences and to recognize you as a return visitor. A "Web beacon" is a transparent file placed on a Web site that enables the monitoring of things such as user activity and site traffic.
You can browse our website without registering or directly submitting any information to us. We may collect some limited information automatically, as described above.
You may opt out of receiving our messages at any time by using the opt-out mechanism provided in the message.
You may change your browser settings or take other steps to block, manage, or delete cookies. Our Services do not currently respond to browser "do not track" signals, so you will need to use your browser settings to effectively manage cookies. In some cases, blocking or disabling cookies may cause the Services not to work as intended and some features may not be available.